Shipping & Returns

When will my order arrive?
Orders are dispatched within 2 business days (Mon-Fri) of your order. Delivery time will vary depending on your choice of shipping (see below). If you choose a Tracked Courier option, you'll be email-notified with a tracking number once your package is on the way!

5 Apr 2020 Update: Due to the latest circuit breaker measures, our team will be working in alternate shifts and working from home, therefore orders will only be processed on alternate working days (Mon, Wed, Fri). Please allow for longer delivery times of up to 2-3 days delay during this period (until 1 June 2020 or otherwise).

Where do you ship from? Do you ship internationally?

Orders are shipped from Singapore. We ship to Singapore via Local Courier and Worldwide via EasyShip. If you're in Malaysia, we have a Malaysian site here. 

How much will my shipping cost?

For International Shipping, we use EasyShip to give you the option to choose the best live rates. Free Shipping is available for orders above SGD200.

 Zone

Country

Shipping Cost
via DHL Express
(in SGD*)

A

Malaysia 15.00

B

Australia, Brunei, Cambodia, China, Hongkong, India, Indonesia, Japan, Korea, Macau, Myanmar, New Zealand, Philippines, Taiwan, Thailand 20.00

C

Canada, Mexico, USA 22.00

D

Denmark, Finland, France, Germany, Norway, Poland, Portugal, Sweden, Switzerland, UK 25.00

E

Egypt 30.00

F

Iceland 65.00

*Note: All custom taxes, import duties etc will be borne by the customer. 

*Can’t find your country? Email us at <hello@taizjo.com> and we’ll work out the shipping rates for you!

For Singapore:
Free Tracked Courier is available for all orders SGD50 and above for Singapore. Delivery time is 3-5 working days. Shipping costs below SGD50 will be calculated upon checkout dependent on the weight of the final order and option between Tracked Courier ($4) or Standard Post.

Due to the latest COVID circuit breaker measures, we have to suspend Free Saver Shipping, Self-Collection on all orders as to minimise our customers and our team making trips to our premises and the Post Office. Same Day Delivery will be suspended till further notice as orders will only be processed on alternate days.

What is your exchange and return policy?
Exchanges or refunds are only accepted if your item arrived faulty or it is a different item than the one you purchased. If eligible, please provide your order number upon sending your request to us. Please note we will not entertain requests for exchanges due to wrong phone model ordered by the customer.

 

I received a faulty item.
Oh no! Please contact us at hello@taizjo.com with your order number, the product name of the faulty item and the description of the fault with photos.

 

I received an incorrect item.
Let us resolve this for you as soon as we can. Email us at hello@taizjo.com with your order number and photo of the received item, and we will help resolve this issue as quickly as we can. Please ensure that the received item is still in its original packaging. 

 

I’m missing an item from my order
If an item is missing please contact us at hello@taizjo.com with your order number and we will help resolve this issue as quickly as we can.

Can’t find the answer to your question? Send us an email at hello@taizjo.com