FAQ

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Paypal is also a checkout option. Unfortunately, we do not accept cheques or money orders.

Is the cord length adjustable?
Yes it is! Maximum effective lengths are approximately 150cm for cords. Chains are not adjustable. ;)

Will my transparent phone case turn yellow?
We use TPU in our cases as it is much for durable, flexible and shock absorbing than silicone cases. Please note that the yellowing of the case does NOT affect the quality or durability of the case. To help the longevity of your case, reduce exposure to high temperatures, friction and sunlight. All transparent cases will tend to naturally yellow with time due to the material of the case exposed to sunlight, heat or certain chemicals.
 

How do I care for my phone sling?
To keep your phone sling clean, simple spot clean with a damp cloth. Do not machine wash! 

Please note that all Colored Cases are coated through an oil-based coating process and may show wear over time.
 

Can I use multiple promo codes at checkout?

Discount codes don't stack. If you have a 10% off discount, they can't also use a "free shipping" coupon. Only one discount at a time can apply to a single order.

 

How can I purchase a Taizjo gift card?
Taizjo gift cards are available here :) 

Are my details protected when ordering?
All platforms we use are secure and we guarantee the protection of the data of our beloved customers. 

What models do you currently have available?
For all models:

iPhone 7/8
iPhone 7/8 Plus
iPhone X/XS
iPhone XR
iPhone XS Max 
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
Samsung S8
Samsung S9

For SANDSTONEwe also have it in:

Samsung S8 Plus
Samsung S9 Plus
Samsung S10
Samsung S10e
Samsung S10 Plus
Samsung Note 9
Samsung Note 10
Samsung Note 10 Plus
Google PIXEL 3
Google PIXEL 3XL
Google PIXEL 4
Google PIXEL 4XL

For SANDLUX, we also have it in:

Samsung S10
Samsung S10e
Samsung S10 Plus
Samsung Note 9
Samsung Note 10
Samsung Note 10 Plus
Google PIXEL 3
Google PIXEL 3XL
Google PIXEL 4
Google PIXEL 4XL

 

Do you plan on creating more phone cases for other phone models/brands?
Yes, absolutely! Give us a shoutout if your phone model isn't yet catered for and we would be happy to take note of them. Stay tuned for updates by signing up to our mailing list and follow us on Instagram/FB @taizjo :) 

 

How much does it cost to ship to my country?
Check out our Shipping & Returns page for more information on this. If you're an international customer, choose the best rates through EasyShip.

Can I sell the products on my own site?
Please contact us at hello@taizjo.com for wholesale opportunities if you wish to retail our items in your physical store :) If you are an individual customer, your purchase of Taizjo products is only for your personal use. By purchasing from Taizjo, you agree to not resell or distribute the items for any commercial use. Your order may be rejected if we suspect that your order is not for personal use.

I would like to be a brand ambassador!
We’re always on the look out to work with a range of cool peeps! If you are interested in becoming a Taizjo brand ambassador, please send us an email at hello@taizjo.com and we’ll take it from there 😎

 

Can’t find the answer to your question? Send us an email at hello@taizjo.com